<a href="https://highlevel.canny.io/changelog/whatsapp-x-workflow-integration-new-trigger-and-action" class="PlaygroundEditorTheme__link"><h1 class="PlaygroundEditorTheme__h1" dir="ltr">WhatsApp x WorkFlow Integration - New Trigger and Action 🔁</h1></a> In this release, we’re excited to announce support of new WhatsApp trigger and action inside WorkFlows. <img src="https://canny.io/images/65b85e481526e7bcc745f67e410bfc48.png" alt="Screenshot 2023-11-24 at 5" width="inherit" height="inherit"> Users will be able to set up a WhatsApp Inbound message trigger using the 'Customer Replied' trigger, which includes a filter for the 'Reply Channel' set to WhatsApp. <img src="https://canny.io/images/cb79b242b1e15568eec7487b66e79b0a.png" alt="Screenshot 2023-11-24 at 5" width="inherit" height="inherit"> Users will also have the ability to configure an Outbound message using the action 'Send WhatsApp Message'. This feature offers two options: <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Free Text: Select 'None - Manual Text' from the dropdown menu to enter a custom text, which will be used to respond to the customer.</li><li value="2" class="PlaygroundEditorTheme__listItem">Approved Template: Choose from a list of pre-approved templates, which can then be sent to the customer.</li></ul> <img src="https://canny.io/images/945ba1a9b1280a4b3691a3526b023c73.png" alt="Screenshot 2023-11-24 at 5" width="inherit" height="inherit"><img src="https://canny.io/images/5807221cf3a916d5b86b4f7898f8b069.png" alt="Screenshot 2023-11-24 at 5" width="inherit" height="inherit">

[# WhatsApp x WorkFlow Integration - New Trigger and Action 🔁](https://highlevel.canny.io/changelog/whatsapp-x-workflow-integration-new-trigger-and-action)  
In this release, we’re excited to announce support of new WhatsApp trigger and action inside WorkFlows.

![Screenshot 2023-11-24 at 5](https://canny.io/images/65b85e481526e7bcc745f67e410bfc48.png)

Users will be able to set up a WhatsApp Inbound message trigger using the 'Customer Replied' trigger, which includes a filter for the 'Reply Channel' set to WhatsApp.

![Screenshot 2023-11-24 at 5](https://canny.io/images/cb79b242b1e15568eec7487b66e79b0a.png)

Users will also have the ability to configure an Outbound message using the action 'Send WhatsApp Message'. This feature offers two options:

* ****Free Text:****Select 'None - Manual Text' from the dropdown menu to enter a custom text, which will be used to respond to the customer.
* ****Approved Template:****Choose from a list of pre-approved templates, which can then be sent to the customer.

![Screenshot 2023-11-24 at 5](https://canny.io/images/945ba1a9b1280a4b3691a3526b023c73.png)![Screenshot 2023-11-24 at 5](https://canny.io/images/5807221cf3a916d5b86b4f7898f8b069.png)

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