<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Contact Engagement Score</h1> Introducing Contact Engagement scoring to assign a numerical value to each contact based on how actively and effectively a contact interacts with the platform Feature location : Settings -&gt; Manage scoring -&gt; Contact Engagement ScoreKey Highlights<pre spellcheck="false" data-highlight-language="javascript">1. Manage Scoring</pre><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Edit Score Profile Name and Description : Users can easily edit the name and description of their score profiles</li></ul> <img src="https://canny.io/images/4452c24b3686c4cd78d8ed8f61ed9c30.png" alt="image" width="inherit" height="inherit"> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Rule Customization: Users can add new rules or edit existing ones to the profile to gauge each contact’s interaction: for ex: if a contact replies to an email, books an appointment. These rules are used to quantify the interactions between a business and its contacts. Any changes in the rules need to be saved to the score profile</li></ul> <img src="https://canny.io/images/717e715d5760bcf36b137cb46ec0b6a3.png" alt="image" width="inherit" height="inherit"><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Add or Subtract Points : Users can assign points to each rules. They can decide whether to add or subtract points</li><li value="2" class="PlaygroundEditorTheme__listItem">Draft/ Publish : By default the score profile stays in draft state. Once the profile is published, the score will be reflected for all the contacts.</li></ul><pre spellcheck="false" data-highlight-language="javascript">2. Sorting and filtering in Conversations</pre><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Score Display: In the conversations module, users can find scores visibly associated with each contact. This at-a-glance view helps users quickly identify and focus on contacts with the highest scores.</li><li value="2" class="PlaygroundEditorTheme__listItem">Sort Contacts: Users can sort contacts based on their scores, helping you quickly identify high-priority contacts and those who require more nurturing.</li></ul> <img src="https://canny.io/images/9222f3cb06cea00b28da7bac026512bd.png" alt="image" width="inherit" height="inherit"> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Filtering Options: Users can filter contacts based on score ranges, allowing users to segment and target contacts with similar engagement levels.</li></ul><img src="https://canny.io/images/460c841fc9d1a7c00bf1a64db3120bac.png" alt="image" width="inherit" height="inherit"> The scores assigned to contacts assist users in prioritizing their interactions. Higher scores indicate more promising leads, enabling users to focus conversations on more important contacts

# Contact Engagement Score

Introducing Contact Engagement scoring to assign a numerical value to each contact based on how actively and effectively a contact interacts with the platform

Feature location : Settings -> Manage scoring -> Contact Engagement ScoreKey Highlights

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1. Manage Scoring
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* Edit Score Profile Name and Description : Users can easily edit the name and description of their score profiles

![image](https://canny.io/images/4452c24b3686c4cd78d8ed8f61ed9c30.png)

* Rule Customization: Users can add new rules or edit existing ones to the profile to gauge each contact’s interaction: for ex: if a contact replies to an email, books an appointment. These rules are used to quantify the interactions between a business and its contacts. Any changes in the rules need to be saved to the score profile

![image](https://canny.io/images/717e715d5760bcf36b137cb46ec0b6a3.png)

* Add or Subtract Points : Users can assign points to each rules. They can decide whether to add or subtract points
* Draft/ Publish : By default the score profile stays in draft state. Once the profile is published, the score will be reflected for all the contacts.

```
2. Sorting and filtering in Conversations
```

* Score Display: In the conversations module, users can find scores visibly associated with each contact. This at-a-glance view helps users quickly identify and focus on contacts with the highest scores.
* Sort Contacts: Users can sort contacts based on their scores, helping you quickly identify high-priority contacts and those who require more nurturing.

![image](https://canny.io/images/9222f3cb06cea00b28da7bac026512bd.png)

* Filtering Options: Users can filter contacts based on score ranges, allowing users to segment and target contacts with similar engagement levels.

![image](https://canny.io/images/460c841fc9d1a7c00bf1a64db3120bac.png)

The scores assigned to contacts assist users in prioritizing their interactions. Higher scores indicate more promising leads, enabling users to focus conversations on more important contacts

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